My Password
Does Not Work?
The user name and password you
choose must be at least 6 characters. Our system is case sensitive.
You must type in your username and password exactly as you
originally typed it. If you know your username, you can retrieve
your password online by clicking the Forgot Password button.
Alternatively, you can report this to us by emailing support
with your Full Name, Email address you registered with, and
if you have it, your Transaction #, Subscription ID, Username
and Password.
How Do I Cancel?
If you wish to cancel you will need to do this BEFORE
YOUR REBILL IS DUE either by clicking on the cancel
button below or through iBill's Online Customer Support http://www.iBillcs.com.
You will need your subscription ID, registered email address
and the credit card or check account number you signed up
with. Please note that Trade Risk Management cannot handle
cancellations. All cancellations must go through iBill as
our authorized payment processor. This fully ensures the security
of your Credit Card or Check Account details.
You may cancel any time within your subscription period and
will still have access to the members area until your subscription
expires. We cannot issue refunds, if you forget to
cancel before your rebill is due.
If you require further billing support, you can call iBill's
24x7 Customer Support on FREECALL 1-800-307-3558 (US)
or 713-332-6390 (International). Please note
that cancellations can only be handled through iBill, our
online billing service. Trade Risk Management cannot cancel
your subscription for you.
How is the Billing Info displayed
on my Billing Statement?
On your billing statement, you will find the name, iBillCS.com,
along with the phone number. If you do not see this on your
statement, then we are not billing you.
How do I look up my Account Information?
You may view your account information, change
your billing details or cancel your account through iBills
Customer Service by entering specific account details (registered
email address, subscription ID, credit card or checking account
number) into search fields at https://www.iBillcs.com
and the system will pull your records. If you cannot lookup
your account information using this option, please call our
24x7 Customer Support on:
FREECALL 800-307-3558 (US)
713-332-6390 (International).
My Credit Card Does Not Work?
Trade Risk Management accepts Visa, MasterCard, American
Express, Discover and JCB. The following are common reasons
your transaction may be declined:
Address Verification
Card is considered high risk based on address verification.
Make sure that the address you listed corresponds to your
billing address with your credit card company.
Invalid Information
User submitted invalid information or a card number or card
type not supported.
Excessive Usage
Credit card shows excessive usage. Even if you still have
credit left on your credit card, you may receive this message
if you have used it for multiple Internet transactions in
the same day. Try the card again later.
Banking Network Decline
The banking network rejected Sale. Try the card again later
- blocks by the network are usually resolved/removed in
a day or so.
Chargeback History
Card shows a previous chargeback history. A card with a
chargeback history will not be accepted. A history of chargebacks
and refund requests will result in your card being blocked
from many Internet sales.
What is a Subscription ID #?
A subscription ID number is a unique identifier that is used
for billing purposes of your iBill account. You will need
this number when searching for rebill information at iBills
site.
What types of payment methods does
TRM accept?
Trade Risk Management accepts Visa, MasterCard, Discover
and JCB worldwide, as well as online checks drawn on US banks,
through our online check form.
Where can I go to update my email address,
credit card rebill information or mailing address?
You can visit
https://www.ibillcs.com where you can search for a subscription
to update the rebill information tied to your subscription.
On the online checks form, where
can I locate my Account number and Routing number?
Your account number is usually the middle set of digits along
the bottom of your check. This number is between seven and
ten digits. The routing number is usually along the left side
of the check and is always nine digits.
On the online checks form, can the
Name of Person on Account be different than the name I am
registering under?
Yes. As long as the Name of Person on Account field matches
the account information to be submitted, you can use a different
name to register under.
Where do I go for billing inquiries?
For billing inquiries, please visit https://www.ibillcs.com
and search for your transaction. You will need your Subscription
ID #, email address and credit card number.
Or, if you don't have your billing statement or email receipt,
contact iBill Customer Service:
CustomerService@iBill.com
1-800-307-3558 (US)
1-954-363-4908 (International)
Also note that subscriptions are renewed automatically
every 30 days and there is no refund if you forget to cancel
before it is renewed.
Further inquiries?
Please contact Customer
Support for further inquiries.
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and Charting
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